Compliance/Legal
Balancing Transparency: Social Media And Psychology
"Recruiters shouldn’t
care about that Facebook picture of your beer pong game in college." —
Shel Holtz, ABC, principal of Holtz Communication + Technology.
Holtz calls
the increasing shift toward total transparency a cultural transition, spurred
on by social media. And, as a consequence, "Animal House [by Millennials]
behavior really shouldn’t matter to hiring managers today."
The communication has sparked an interesting conversation, with Jen Zingheim, Media
Bullseye, wondering if "Millenials are perhaps setting themselves up
for future problems, because it's hard to put that privacy genie back in the bottle."
At the same time, she recognizes that she came from a different era, one that
celebrated the separation of professional and personal, work and play.
For my part, I offered up the interesting case
study of Amanda Marcotte and Melissa McEwan, who found their personal and
professional worlds collide while working on John Edwards campaign just last
year. Holtz said it was apples and oranges.
Is it? Marcotte and McEwan isn't a story about bad behavior. It's a story about
merely having publicly conflicting views with the candidate you work for —
without bad or illegal behavior. It led to the chastisement of two
professionals over nothing more than their own rhetoric. It also marked the
beginning of the end for the Edwards campaign.
The consequences present evidence enough. What we do in public is public.
Social media can make personal public.
Does this mean Holtz is wrong? Not in the least. This is a conversation with a
dynamic that allows two people to be right at the same time in that there is a
cultural shift occurring that allows for greater personal and professional
crossovers. However, Holtz might be taking one step to far in suggesting that
what you share might be exempt from public scrutiny after it's shared publicly.
What we do in public, especially when it includes personal behavior, has always
had professional consequences. To think otherwise is saying that the employee
who unexpectedly got drunk and put the lampshade on his head at the company
party didn't somehow change the perception of the public that was present.
Social media expands that public.
In some ways, it might be more hazardous because social media is different from
daily relationships as it expands the audience (instead of 50 impressions at a
company party, there might be 500 impressions on Facebook).
We might also consider that the online public has a limited engagement. For
some in social media settings, they might only see that lampshade on his head,
which wouldn't create the impression of someone who had too many. They might
only see a drunk. Or maybe an alcoholic. Or maybe something else. It's hard to
guess.
In recruitment, it might beg the question: do we hire the drunk or the other
guy or gal?
In some cases, it might depend on the corporate culture of the company. In most
cases, maybe not. After all, there is a growing feeling that semi-public
employees make statements
about companies.
And while I may personally agree with Holtz that companies might be going too
far (given some use sites like Zillow to evaluate a prospect's real estate), it
may be equally irresponsible to suggest to students that what they say or share
online ought not to have consequences when it very clearly has consequences,
whether you're a student or not.
There are a good number of people who might disagree with me. Many social media
professionals and social media authors practice, in varying degrees, total
transparency beyond authenticity. However, there is another distinction to be
made.
Many of them have already become public figures as de facto public speakers,
columnists, and authors. And public figures, based in part on personal
branding, follow different rules. Their fans and followers want to know more
about them personally, horns
or halos.
Where the challenge for everyone else is in that they want some semblance of privacy
while operating as a semi-public person in very public forums.
And while I personally do not judge people on their behaviors, opinions,
etc., the public most certainly does. Customers do. Constituents do. Colleagues
do. People do.
This last weekend, two servers at restaurants shared personal information with
me. One was tired because another employee called off after coming down with a
severe medical condition and she was working a double shift. Another was tired
because they stayed out late the night before, and were nursing a hangover.
(Both of them were Baby Boomers, not Millennials, by the way).
I tend to be very personable when I interact with people; they share a lot of
information with me. I make it a point not to judge or label them for it
either. However, I cannot help but to wonder if a greater population really
wants to know. Most people just want personal service without public commentary
and introspection by those providing the service.
So whereas Holtz presents an interesting case study for how we are in transition
(and we are, all the time, like a pendulum), I lean toward Zingheim's point in
that there seems to be some ignorance about the potential consequences of
participants who don't filter personal content, especially when the engagement
might be confined to a single impression.
Or, in other words, choosing not to consider what people might think about
certain behaviors, actions, or ideas is one thing. But expecting people to only
affirm those behaviors, actions, or ideas is another all together. Not all such
stories will end like David
Letterman. Some will end like John Ensign.
Are you ready to flip the coin?
Rich Becker is an accredited business communicator and the
president of Copywrite, Ink., a strategic communication and writing
services firm with experience on more than 1,000 accounts. He has also
written hundreds of magazine and newspaper articles, contributed to
five books, and scripted one documentary.
He currently serves as an examiner for the IABC International
Accreditation Board; accreditation chair for IABC/Las Vegas;
Governor-appointed state commissioner for Nevada Volunteers
(AmeriCorps); and as an instructor at the University of Nevada, Las
Vegas. In addition, he has assisted more than 60 non-profit and
professional organizations.
He has received numerous awards, including several Addys, EMAs, and
Bronze Quills for writing, creative, and strategic direction. He earned
distinction as WIC Agency Support Person of the Year (1997), IABC/Las
Vegas Communicator of the Year (1998), Las Vegas Chamber of Commerce
Community Achievement Award Recipient (1999), and WIC
Agency/Production/Public Relations Principal of the Year (2001).
Prior to Copywrite, Ink., he was creative director at an advertising
agency in Reno, Nev. and worked in the corporate communication
department of a major utility.
Richard Becker’s Specialties:
strategic communication, crisis communication, advertising, marketing, public relations, media relations, writing, copywriting, journalism, publishing, social media| < Prev | Next > |
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